Your Trusted Hardware Store for 60 Years

Online Order Cancellation Request

Exercise Your 14-Day Right to Withdraw


At Ted Johnsons, we want our customers to shop with confidence. Under EU consumer rights legislation, customers may have the right to cancel eligible online purchases within 14 days of receiving their order.

You can submit your withdrawal request using the form below. Once we receive your request, a member of our team will review it and contact you regarding the next steps.

Before You Submit

The right to withdraw does not apply to all products. Exemptions may include:

  1. Custom-made or personalised items
  2. Perishable goods
  3. Sealed hygiene products that have been opened
  4. Other products excluded under applicable consumer legislation

Withdrawal Request Form

What Happens Next?

  1. We will acknowledge receipt of your withdrawal request.
  2. Our team will confirm whether the order qualifies for cancellation under EU consumer rights legislation.
  3. If applicable, we will provide instructions for returning any goods.
  4. Refunds will be processed in accordance with applicable consumer protection laws once returned goods have been received and inspected.

Need Help?

If you have any questions regarding your order or your consumer rights, please contact us:

Ted Johnsons
Naas, Co. Kildare

Email: sales@tedjohnsons.ie
Phone: (045) 897 151

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