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Returns Policy

RETURNS POLICY


As a consumer you have a statutory right to return goods (other than perishable, customised / specifically commissioned or made to order goods) when you complete an online purchase up to 7 days after receiving your order (this is the cooling off period).

Our Contact details for Returns are:

Telephone : 045 897285
Email : enquiries@tedjohnsons.ie

Where we have delivered an order to you, the order can be returned to us and we will of course organise a refund (but excluding the delivery costs). Please contact our customer service team prior to returning the goods quoting your order referencing number.

Our Postal Return details are:

Ted Johnson Limited,
Monread Road,
Naas,
Co. Kildare,
Republic of Ireland.

If a product is found to be defective, please return it immediately. We will deliver a new one or we will refund you the cost of the product. On opening the delivery should you discover any breakages or damages then report these to us on our contact details within 24 hours of the delivery, quoting your customer order reference number. The cost of returning the product will be refunded to you.

We will exchange or refund you where you are not completely happy with a product. In order for us to be able to do this for you, a number of conditions must be satisfied. The original condition & packaging of the product must be returned, the original labels, warranty cards, certificates and all items MUST be in be original conditions.

 

CANCELLATION POLICY


It is possible to change or cancel an order on the Ted Johnson Ltd on line retail store up until the order is dispatched from our logistics department. To do so please call our Customer Service team and remember to quote your order reference number.

Quick Summary :

Our contact number is : 045 897285
Remember to quote your customer order number.

Thank you for your continued custom.